Brief review of previous research work is necessary to identify various issues and research gaps of the present study 21 review of research articles the review of literature is presented on following lines 211 globalization of indian postal service - a study by ms sonia riyat, lecturer and academic coordinator. In india there are more than 12 million retailers and 97% of retailers are existing in unorganized form and only 3% exists in organized form of retailing now perceived service quality is an important ingredient of customer satisfaction and studies have been conducted by many researchers and already. Ies management college and research centre, mumbai, india study of customers' satisfaction with respect to leading mobile service providers in telecom industry dr shalini wadhwa assistant professor, hr, uma krishna shetty institute of management studies and research shashi manmohan shetty higher. Pursuant to a congressional request, gao reviewed the us postal service's ( usps) efforts to measure, report and improve customer satisfaction, focusing on: (1) the extent to which usps distributes customer satisfaction data for use internally and by congress (2) whether usps can improve the distribution of such data. This research paper has made an attempt to know the opinion of postal customers towards posb schemes in kolhapur district of maharashtra state dr charusheela birajdar, prof akshata joshi ((2016) a review of customer satisfaction for indian postal services international journal of marketing and human resource. Knowledge according to their work, which is known as the employee empowerment the continuously in this research article we have discussed about relationship between employee empowerment, service quality and customer satisfaction with special reference to indian postal department questionnaire has been. This study applied the taiwan customer satisfaction index model to a tourism factory to analyze customer satisfaction and loyalty we surveyed 242 numerous empirical studies have indicated that service quality and customer satisfaction lead to the profitability of a firm (anderson et al 1994 eklof et al. Objective of this paper is to seek and measure the level of customer satisfaction and services which rendered in the postal industry in greece some researchers have paid attention to service quality in greek postal services research on the quality of postal services is conducted every year by the hellenic.
Study in india's post office savings banking sector using servqual 1 s vijayanand, 2 key factor for the customer satisfaction and loyalty to upkeep literature review (herington and weaven, 2007) pointed out that online service quality have no impact on customer delight and it fails to establish the direct linkage. This study, conducted among five indian banks, aimed at identifying customer satisfaction variables which lead to relationship building, and a questionnaire designed from a literature review and in-depth interviews were utilised to arrive at the 16 variables which determined the satisfaction of 555. In a customer- service provider engagement, behavioural dimensions play an important role in influencing high levels of customer satisfaction and delight in the study context, therefore, the engagement between the indian customs officials and the internal passengers is crucial the verbal and non -verbal.
Healthcare utility privatization of the indian hospitals in 1980s, along with enhancing the quality of ser- vice provided to consumers customer satisfaction is becoming increasingly important for organizational survival, let alone prosperity this paper aims to study the effect of service facilities provided to patients in private. Leppävaara developing a social postal service concept manish pratap singh degree program in service innovation and design master's thesis may, 2016 lyzed in the empirical results chapter and then based on the survey results customer journey maps, service blueprints, and 191 indian expats and air travel. Education reform, privatization, and managed care—have elevated customer service and satisfaction to new priorities within the european union, a shift is underway to re-think and reform social services with social inclusion and “user involvement” as driving forces in quality improvement purpose of the literature review.
Zeenat mia: school of management studies, faculty of commerce, university of cape town purpose: post apartheid, the south african supermarket sector has rapidly increased in size and stature, yet customer satisfaction and fostering goodwill don't appear to have kept pace with growth this research considers which. A study on customer perception towards post office saving schemes - download as word doc (doc / docx), pdf file (pdf), text file (txt) or read online various studies have been conducted on the saving issues in india the impact of financial sector liberalization measures on house hold sector saving rate in india.
Discussed where this was the case, findings from both studies were broadly consistent 13 key areas covered by the research while the study had a relatively broad focus, there were six key areas that it covered: 3 consumer usage of postal services and current consumer patterns 4 motivations for use of postal services. Corresponding author: nishi sharma, assistant professor, uiams, panjab university, chandigarh, india, postal address: sector 14, panjab university campus, chandigarh, india, author's in this context, the present paper attempts to study the level of satisfaction of rural customers from e-banking the paper studies 17. Post-service recovery customer satisfaction in indian retail banking: a qualitative approach his research concerns customer relationship management and customer satisfaction in the indian retail banking sector you may review the list of added articles prior to making the actual purchase on the shopping cart page.
This paper is an attempt to study the perception of customers service sector changed the indian consumer‟s perception a lot getting by post offices 3 to make a comparative study of customer satisfaction regarding services provided by banks and post offices significance of the study. In india, customers of the postal service expect department of posts to provide a service level similar to industry standards maintained by banks, insurance exposure to best practices and project management • it is proposed to use external resources for customer satisfaction survey and market research this will be. This paper gives an overview of steps taken by the india post towards modernization keywords: india post, modernization, information and communication implementation office service level - improve customer satisfaction along all parameters from appearance to operations source: www indiapostgovin benefits. The goal of this study is a comparative analysis of customer satisfaction towards postal and banking services in serbia in addition, this paper should provide guidance on how managements of the post office and the bank should behave on the market the survey was conducted throughout the whole serbian territory.